Care Capacity Demand Management
What Is Care Capacity Demand Management (CCDM)?
CCDM ensures that DHBs have:
• The right number of staff
• Who are appropriately skilled
• In the right place
• At the right time
• With the appropriate resources
• To meet patients’ needs (demand) and deliver safe, effective and efficient care
CCDM is a programme that supports the DHBs to safely and consistently match the demand it places on its services (care required by patients) with the resources required to meet this (staff, knowledge, equipment, facility). That is, balancing DEMAND v CAPACITY.
Getting this balance right, enables the DHB to improve the quality of care for patients, the work environment for staff and organisational efficiency.
Why was this developed?
Safe Staffing Healthy Workplaces Unit (SSHW) in partnership with the DHBs, NZNO and PSA have developed this programme to implement the recommendations of the Safe Staffing Healthy Workplaces Committee of Inquiry Report 2006.
What does it involve?
The CCDM Programme has three main elements:
1. An evidence based method for setting the base staffing model in wards (numbers, skill mix and schedule) utilising validated patient acuity data.
2. Developing and supporting a system of multiple response strategies (Variance Response Management) within DHBs to manage short & midterm variance, so that demand can be met and safety and quality maintained.
3. Developing technical and social processes around a core set of data that is meaningful from the floor to the board, to ensure real time feedback and monitoring over time the demand /capacity match.