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Tools & Guidance

  1. Aged Residential Care Demand Planner
  2. Home Based Support Costing Template
  3. Palliative Care
  4. Home and Community Support Sector Complaint Categorisation

 Aged Residential Care Demand Planner

With an ageing population, the demand for aged residential care beds is expected to rise sharply in New Zealand.

The Demand Planner provides information about demographic trends and utilisation of how many aged residential care beds are currently being used in each territorial local authority.

This will help District Health Boards, Aged Residential Care providers, the Ministry of Health and others in the health sector to understand the capacity, mix and location of aged residential care beds they will need to meet future requirements.

The Demand Planner can:

  • display aged residential care bed data according to Territorial Local Authority, District Health Board region, or as a national aggregate
  • arrange data by age band, service type (rest home, hospital, dementia, psychogeriatric) or total
  • let you choose from different scenarios such as population change, past five-year trends to 2018 and national average by 2018.

It can show:

  • how your aged residential care bed usage compares with other District Health Boards/areas
  • your projected aged residential care demand growth
  • where older people from your District Health Board/area are currently getting their care
  • which areas have the lowest and highest aged residential care bed usage
  • where and when the largest growth in older people will occur.

The Demand Planner is user-friendly, completely free and can be downloaded directly to your IT system.

Please note: We are continuously improving the information provided in the Demand Planner, and plan to release an updated Demand Planner on an annual basis.

If you would like to receive notifications of when the updated planner is available, please contact us, and we’ll add you to our subscriber list. We will only email you for the purposes of notifying you of relevant Demand Planner updates.  

Frequently Asked Questions about the Demand Planner

Who developed the Aged Residential Care Demand Planner?

The need for the planner was identified in the Aged Residential Care Service Review. It was developed under the direction of the Aged Residential Care Joint Steering Group, funded through District Health Boards.

Who will administer the Demand Planner?

The planner will be administered by TAS.

How much will it cost to download and use the Demand Planner?

There is no cost to download or use the Demand Planner.

Who is likely to use the Demand Planner?

We expect the planner will be used mainly by District Health Board and Aged Residential Care provider analysts. However, we have designed it to be very user-friendly, for wider use.

Can anyone access and use the Demand Planner?

Yes, the Demand Planner is on a public website and available for general use.

What sort of questions will the Demand Planner be able to answer?

District Health Boards can use the Demand Planner to answer questions such as:

  • How does our Aged Residential Care utilisation compare with that of other District Health Boards?
  • What is our projected Aged Residential Care demand growth?
  • Where are older people from our District Health Board currently getting their care?
  • Who is moving into our District Health Board area for service?

Aged Residential Care providers will be able to answer questions such as:

  • Where are the areas with the lowest (and highest) utilisation?
  • Where and when will the largest growth in older people occur?
  • Where are the areas of high utilisation and low growth, and what is the mix of care?

The Demand Planner will also encourage discussion of wider system-level questions such as:

  • Why does New Zealand currently have such variation in Aged Residential Care usage rates by area and District Health Board?
  • What will be the wider models of care for older people in the future, and how will this impact on Aged Residential Care usage and capacity? 


Home based support costing template

District Health Boards, through the Health of Older People Steering Group, have been working with the New Zealand Home Health Association to develop a new costing model.

The new costing model will ensure that sustainable, cost effective services are maintained across the country for home based support services. 

The costing template details the cost/service inputs that comprise the service and is also applicable to all funding models in older persons services, including 'fee for service', restorative and 'case-mix'.

The costing template has been reviewed by both the sector and District Health Boards, through General Managers of Planning and Funding and Health of Older People Portfolio Managers.

National Model – Need for Palliative Care

The model was prepared for the Ministry of Health by Heather McLeod. The model is owned by the Ministry of Health and licensed for reuse under a Creative Commons Licence.

National Model Need for Palliative Care v3 0 July2016

The core assumption is that historic patterns of cause of death and place of death by age and gender will continue to apply in the future.  The patterns for the Need for Palliative Care rely on a combination of the historic cause of death and place of death patterns. 

The technical report, "The Need for Palliative Care in New Zealand", gives details of the historic evidence, the methodology, the future projections and the sensitivity of the projections. The patterns used are from the period 2009 to 2013 in New Zealand, after consideration of the MORT data patterns from 2000 to 2013.

A summary of the technical report is also provided.

For suggestions or queries on interpretation of the figures from this model, contact Clare Lawrence or Heather McLeod: or

Home and Community Support Sector Complaints Categorisation

In 2011, the Officer of the Auditor General’s report on home based support services noted that there were very few recorded complaints about services provided to residents living at home.

In response, representatives from District Health Boards, the Ministry of Health and Home and Community Support Sector developed resources for consumers that encourage older people to raise concerns/complaints. During late 2013 and throughout 2014, three District Health Boards and their Home and Community Support Sector providers piloted the innovative approach developed to categorising complaints.

The success of this pilot has resulted in District Health Boards and Home and Community Support Sector providers adopting the approach nationally.

A number of benefits from the complaints categorisation process were identified. Three key benefits identified during the pilot were:

  • The complaints categorisation supports Home and Community Support Sector providers in recording complaints in a standardised manner and facilitates District Health Boards to develop a collective view of complaints in the sector.
  • It provides a valuable opportunity for District Health Boards and Home and Community Support Sector providers to review, discuss and share the results on a regular basis ands discuss quality systems particularly where the relationship is remote between provider and District Health Board.
  • It supports a focus on quality and may support service model changes in the future.

To support District Health Boards to implement this process with their Home and Community Support Sector providers, the following information is provided:

Guidance for District Health Board contracting 2015-2016 – Home and Community Support Sector Complaints Categorisation
Home and Community Support Sector Complaints Categorisation Guidance
Home and Community Support Sector Complaints Reporting Template