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Payments and procedures

Information about the ICPSA payment system and pharmacy procedures for the day to day running of your pharmacy.

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Pharmacy Procedures Manual

Ministry of Health’s Community Pharmacy Portal

Pharmacy Transfers Guide




ICPSA Payment Calendar from 1 October 2018 to 30 September 2019

A one year calendar showing payment dates for regular payments. 

ICPSA Payment Fee structure

A list of the payment fees and rates under ICPSA

APAS Fact Sheet

The Additional Professional Advisory Services Payment (APAS) recognises and values the clinical services pharmacists provide that are not specifically linked to dispensing a medicine. The Fact Sheet contains information about how much money has been allocated for APAS for the 2018/19 year, and how individual pharmacy payments are calculated. Pharmacies are not required to do anything more, report differently, or make a claim to receive this payment.  

ICPSA Seasonal Adjustment Values from July 2018 to June 2019

The seasonal adjustment valuing used to calculate case mix advance payments. 

Pack Fee Table

Pack fee payments are an additional margin payment (volume-based) towards the procurement and stockholding costs for a pharmaceutical. Pack fee payments were introduced as part of the work on supply chain. This work is continuing.

Purchase Unit Codes and Manual Claims Process

A list of ICPSA Purchase Unit Codes and how to make a manual payment if required. 

Deloitte Review - Community Pharmacy Payments 2016/17

External review of CPSA12 payments for 2016/2017

Pharmacy Procedures Manual

The Pharmacy Procedures Manual provides a guide for community pharmacists on procedures and processes required for claiming funding as part of the agreement. The Manual is currently being updated to align with the wording of the Integrated Community Pharmacy Services Agreement (ICPSA).

Pharmacy Procedures Manual Version 7.2 PDF

Addendum to the Pharmacy Procedures Manual Version 7.2 PDF

Ministry of Health’s Community Pharmacy Portal

The Ministry of Health’s Community Pharmacy Portal provides information to help pharmacy owners manage their pharmacy payments and manage patient registrations. It generates a range of reports that provide information on what they services they have been paid for, as well as reports that can support the management of patient registrations.

Reports that can be generated include:

  • Case Mix Service Fee Summary
  • Case Mix Service Fee Detail
  • Long Term Conditions Service Summary
  • Long Term Conditions Detail
  • Patient registrations for LTC, CRC and CDOS (Successful registrations/Unsuccessful registrations/ Overdue assessments)

Accessing the portal

Email or phone 0800 855 066 - Option 2 with your pharmacy details to be set up with your:

  • unique pharmacy web link, and
  • pharmacy specific user ID and Password

You’ll need a secure internet connection to access your Community Pharmacy Portal. This is the same connection that you use to lodge your claim data via Connect Health.

Learn how to use the Community Pharmacy Portal

Step by step presentation slides about how to use the Community Pharmacy Portal.

Using the Community Pharmacy Portal to Understand your Case Mix Service Fee Payments

Using the Community Pharmacy Portal to Manage Patient Registrations

Registering and generating reports for Community Residential Care (CRC) and Co-dispensed Opioid Services (CDOS) service users.

1.            Log in to the Community Pharmacy Community Portal using your unique pharmacy specific web link and matching pharmacy specific access number.

2.            Select the Registration Management tab from the main menu.

3.            To register a new service user for either CRC or CDOS choose appropriate the ‘Data Entry’ option and follow the instructions provided on the screen.

4.            To review or update a CDOS or CRC registration chooses the appropriate ‘Review and Update’ option and follow the instructions provided.

Remember - You can use the 'NHI Existing Registration Check' at the top of each screen to search the Community Pharmacy Portal to see what services the person is currently registered for.

For more information contact:

Email: or phone 0800 855 066 - Option 2

Pharmacy Transfers Guide

If you are planning on buying, selling or closing a pharmacy use this Guide to help you with the transfer of ownership process. Should you have any questions please contact your DHB Portfolio Manager.

Pharmacy Transfers Guide PDF



Medicines Control Audits

Pharmacy Quality Audits and Inspection Audits are conducted by the Medicines Control team within the Ministry of Health. The audits are designed to assess compliance of legislative requirements and quality and safety requirements.

 If a Medicines Control auditor visits your pharmacy to conduct an audit, please ensure they are allowed to conduct their activities, and any assistance they require is provided.  Their role is important for ensuring that pharmacies are operated in a safe manner, contributing to public safety.

If you have a question for Medicines Control, you can find their contact details here:

Principles for Recovery following a pharmacy service audit

The Recovery Principles provide pharmacy service auditors with guidance and inform the recommended position for recovery of services fees where contractual obligations have not been met for the Long Term Conditions (LTC) Service, Community Pharmacy Anti- Coagulation Management Service (CPAMS), Aged related residential care (ARRC) and the Co-Dispensed Opioid Service (CDOS).

Pharmacy Service Audit Recovery Principles PDF