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We undertake a "360" review process to seek customer feedback about the services we provide.

Some of the recent feedback we've received is shown below:

  • "We are very grateful to have had professional and knowledgeable audit team working with us. Their conduct and communication throughout the audit was exemplary."

  • "It helped a lot to learn about our internal operations, made out team proud to showcase their work and to look for further improvements in service provision. Very valuable experience!"

  • "Well coordinated team, strongly led by the Lead Auditor, excellent communication from the audit team during the audit process.

  • "The Team were very professional, competent and a pleasure to have at our Health Centre. The recommendations, when implemented, will definitely add value to our service."

  • "All in all very positive experience for our team. We have learned a lot and are following up on the suggestions that the audit team made during the audit. It highlighted areas where we can do even better and confirmed that QI approach works."

  • "In behalf of the provider family, thanks to you and your team for the collaborative audit. It was a truly positive experience."

  • "Thanks for a professional team doing a thorough audit."