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Certification Audit Programme

Our certification audit programme provides independent auditing services for healthcare providers. We welcome the opportunity to work with new clients.

Request a proposal or quote

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If we can assist your organisation with any of the services listed below, or if you’d like to know more about our audit programme, we would love to hear from you.

Our services

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Our points of difference

Adding value
Respectful, adding value philosophy, promoting continuous improvement

Not profit driven
Quality and value driven

Working with
Open, transparent, collaborative contemporary audit approach

Combined audits
Combining audits to reduce audit impacts

Experienced audit department
Certification audit programme nationwide & routine contact audit across 15 of 20 DHBs

Accredited by Retirement Villages Association
Capability to conduct retirement village association accreditation audits.

Audit process

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Note: for Ministry of Health Certification Audit, the Ministry of Health is responsible for making certification decisions and determining conditions of certification.

Complaints and appeals

If you wish to make a complaint or appeal please refer to the policy and complete the form.

Certification Audit Programme Complaints and Appeal Policy [332kb]

March 2019

Certification Audit Programme Complaints and Appeal Form [120kb]

November 2018


Certification Audit Programme Impartiality Policy [270kb]

February 2019

Contact the Certification team 

Christine Marsters
Manager Audit & Assurance – Certification Audit Programme
Phone: 04 801 2460
Mobile: 027 353 6282

Last updated: 31/7/19