About Audit & Assurance
We provide indndent, objective audit and assurance services to private and public health sector organisations, including auditing health service providers, auditing and certifying quality and risk management systems, and conducting internal audits.
Collectively, we have over 65 years of experience in the health sector and over 90 years of experience in auditing and compliance. We can also use the vast expertise in our team to provide these services for organisations outside of the health sector.
This includes understanding the consumer or end user perspective via interviews and discussion. An organisation’s processes are validated. If opportunities for improvement are noted, understanding organisational context allows tailored recommendations that facilitate and support the organisation to move to a position of compliance while maintaining its value differentiators.
We undertake a "360" review process to seek customer feedback about the services we provide.
Some of the recent feedback we've received is shown below:
"We are very grateful to have had professional and knowledgeable audit team working with us. Their conduct and communication throughout
the audit was exemplary."
"It helped a lot to learn about our internal operations, made out team proud to showcase their work and to look for further improvements in service provision. Very valuable experience!"
"Well coordinated team, strongly led by the Lead Auditor, excellent communication from the audit team during the audit process."
"The Team were very professional, competent and a pleasure to have at our Health Centre. The recommendations, when implemented, will definitely
add value to our service."
"All in all very positive experience for our team. We have learned a lot and are following up on the suggestions that the audit team made during the audit. It highlighted areas where we can do even better
and confirmed that QI approach works."
"On behalf of the provider family, thanks to you and your team for the collaborative audit. It was a truly positive experience."
"Thanks for a professional team doing a thorough audit."